Client Services Portal Systems Integration


Solicitation Details

RFP-22-CSSD-54

Human Services

Nancy Harrison

01/25/2022 1:00 PM

02/21/2022 3:00 PM

920-05 - Application,Infrastructure,Hosting/Cloud Computing Services


Additional Information

The City of Phoenix Human Services Department (HSD) is seeking the consultant services of qualified firms or individuals with the capability to develop and maintain a cloud-based Client Portal where residents can apply for the City’s Emergency Assistance program. The program provides housing and utility assistance to residents meeting eligibility requirements and is funded by various federal, state and city grants. The Client Portal is the source system for managing assistance requests including supporting documentation and communication with case workers.



Solicitation responses must be submitted in a sealed envelope, unless otherwise specified in the Solicitation. The response must clearly identify the Company Name and Address, Solicitation Number, and the Bid Opening Date and Time. It is the Bidder's responsibility to include the number of copies specified in the Solicitation.

NOTE: The City of Phoenix will NOT accept responses submitted after the Date and Time stated in the Solicitation, nor will the City of Phoenix accept responses submitted by fax or e-mail, unless otherwise specified in the Solicitation.

PLEASE NOTE: If you download a Solicitation, you also need to download all current addenda that may have been issued since the original document was posted. It is the Bidder's responsibility to ensure that they have all addenda prior to submitting their offer.​