Case Management System (CMS) Upgrade

Solicitation Details


Human Services

Nancy Harrison

01/26/2023 1:00 PM

05/22/2023 3:00 PM

Pending Review

208-37 - Database Software

Additional Information

The Human Services Department is seeking a vendor to develop and maintain a cloud-based Case Management System. The system will be a source of record for Client information, financial and non-financial service delivery, and case management.. Additionally, the system will generate reports needed for various grants and allow for ad-hoc reporting of all data entered. Case Management should be implemented for the following programs: Family Services Center, Victim Services, Landlord and Tenant Counseling. Vendor will be responsible for full system lifecycle of the Case Management System including design, coding, ensuring that all features are fully tested, product launch, end user training and ongoing support and maintenance. Post launch, vendor shall make resources available to develop any system enhancements necessary for ongoing operations. Vendor will work with designated staff to gather all the requirements and obtain signoff both during initial implementation and for future system enhancements.