Case Management System (CMS) Upgrade

Solicitation Details


Human Services

Nancy Harrison

01/26/2023 1:00 PM

04/21/2023 3:00 PM

208-37 - Database Software

Additional Information

The Human Services Department is seeking a vendor to develop and maintain a cloud-based Case Management System. The system will be a source of record for Client information, financial and non-financial service delivery, and case management.. Additionally, the system will generate reports needed for various grants and allow for ad-hoc reporting of all data entered. Case Management should be implemented for the following programs: Family Services Center, Victim Services, Landlord and Tenant Counseling. Vendor will be responsible for full system lifecycle of the Case Management System including design, coding, ensuring that all features are fully tested, product launch, end user training and ongoing support and maintenance. Post launch, vendor shall make resources available to develop any system enhancements necessary for ongoing operations. Vendor will work with designated staff to gather all the requirements and obtain signoff both during initial implementation and for future system enhancements.

Solicitation responses must be submitted in a sealed envelope, unless otherwise specified in the Solicitation. The response must clearly identify the Company Name and Address, Solicitation Number, and the Bid Opening Date and Time. It is the Bidder's responsibility to include the number of copies specified in the Solicitation.

NOTE: The City of Phoenix will NOT accept responses submitted after the Date and Time stated in the Solicitation, nor will the City of Phoenix accept responses submitted by fax or e-mail, unless otherwise specified in the Solicitation.

PLEASE NOTE: If you download a Solicitation, you also need to download all current addenda that may have been issued since the original document was posted. It is the Bidder's responsibility to ensure that they have all addenda prior to submitting their offer.​