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Customer Information System (CIS) Managed Services

Updated: 04/28/2025 8:18 AM

Solicitation Details

Solicitation/Project Number

RFP-2425-WCS-680

Department

Water Services

Contract Specialist/Procurement Officer

Victor A Sainz

Pre-Offer Conference/Pre-Submittal Meeting

02/06/2025 10:00 AM

Date Due

02/27/2025 10:00 AM

Solicitation Status

Pending Council Approval

NIGP

920-45 - Software Maintenance/Support

Additional Information

The City of Phoenix (COP) Water Services (WSD), Public Works (PWD) and Information Technology Services (ITS) Departments is soliciting for managed services to operate, maintain and improve the Customer Information Services (CIS) solution on a 24x7 basis for a period of five (5) years. COP intends to contract with two (2) separate Managed Services providers. The establishment of the contract will be for Batch Operation Services and Primary Support Services.

Associated Files

RFP-2425-WCS-680 CIS Managed Services.pdf
(pdf)

[A] Pricing_Proposal_Template.xlsx
(xlsx)

Addendum 1.pdf
(pdf)

Addendum 2.pdf
(pdf)

Preliminary Bid Tabulation.pdf
(pdf)

Public Notice of Award.pdf
(pdf)